Phone 1300 657 703

Delivery & Returns

Delivery

Please note that delivery is available within Australia only. 

Our packages are generally delivered by Australia Post and/or courier, and may require a signature on receipt. For this reason, a work address is preferred to ensure you receive your parcel in a timely manner. If no-one is available to receive your order, a card may be left indicating your parcel is available for collection at the marked location. The Shoe Shed reserves the right to combine postage when practical.
 

Standard Delivery

From the time your order has been placed allow 5-10 working days for standard delivery within Australia. 
 

Postage and Handling Charges

Standard Delivery

Within Australia - $9.95 per order (regardless of quantity of shoes)

 

Returns and Exchanges

We offer a 21 day online return policy, during which you are able to return your item for an exchange or a refund.
The following requirements must be met for goods to be refunded or exchanged:

• Goods must be unworn and in original condition (When trying on your shoes, stay on carpet, as they must be in the condition you received them)
• Goods must be returned in their original box
• Goods must be received within 21 days from date of invoice
.
If shoes are deemed by us to be worn, marked or used, a refund will not be processed and a return shipping fee of $9.95 charged.
Please note that shoes requiring return to The Shoe Shed remain the responsibility of the customer, and are returned at the customers expense. As the Shoe Shed does not take responsibility for a return parcel until it is delivered to us, it is suggested that you use a postal service which is able to trace the whereabouts of your goods once posted.
Complete the Customer Returns Form thoroughly so that your return can be processed efficiently. Pack the goods securely and return to the following address:

The Shoe Shed Online Returns
340 South Rd
Richmond SA 5033
 

How to return goods for refund

Complete the ‘Customer Returns and Re-order Form’ sent with your purchase. In the ‘Returns section’ list the item(s) you are returning in the space provided. .
Re-package the item(s) including the form and post it to us. Once your parcel is received, we will credit you with your original method of payment, excluding delivery. (Please note that shipping costs cannot be refunded with returns/exchanges).
Alternatively, goods can be returned at any of our Shoe Shed locations.
 

How to exchange goods

First either phone us on 1300 657 703 (Monday to Friday, 9am to 5pm Australian Central Time), or email us to check stock availability and place the item(s) you require on hold. Note that items will be held for 7 days. If your parcel and form have not been received by then, the item(s) will be placed back on the shelf.
Complete the ‘Re-order section’ on the Returns Form. Then re-package the item(s) including the form and Post your package to:
The Shoe Shed Online Returns
340 South Rd
Richmond SA 5033

Refunds and exchanges are processed within 2 working days of receipt.

Postage Charges for reorder

In the case of an exchange, Australian customers will not be charged postage for your first replacement pair. Should you need to replace your shoes more than once, you will be charged $9.95 for postage for each additional pair. 

Alternatively, goods can be exchanged at any of our Shoe Shed locations, subject to stock availability.

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